REFUND POLICY
Last updated Novmeber 18th, 2025
We always hope you are happy with your purchase. However, if you are not completely satisfied with your item/s for any reason, you may return it to us for a full refund or store credit. This is dependant on the item and other particular exceptions which will be detailed below. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within fourteen (14) days from the date in which you received your item/s. All returned items must be in new and unused condition, with all original tags, labels and packaging attached where necessary.
RETURN PROCESS
To begin the process to return an item, please email hello@offthepost.club to obtain the address for which to send the item/s to. At this point, please make Off The Post aware of whether you would like to receive the refund to your original payment method or store credit. After receiving the address, place the item securely in its original packaging, and mail your return. We hold no responsibility if your item is lost or destroyed in transit and may not offer the refund. Additionally, we reserve the right to withhold a refund should the item itself return to us in any condition other than described in the above 'RETURNS' section.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
For an exchange of items, you will also be responsible for the shipping charge of the replacement product.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. You will not receive a refund of the shipping fees paid to us. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you when your return has been processed.
EXCEPTIONS
The following items cannot be returned:
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Custom Bucket Hats
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Any other custom item that requires the sending of your item to us.
We may provide a goodwill option to alter your custom bucket hat should the size vary by 1cm or more either way to the size ordered. For example, should you order a hat with a 60cm circumference, we may alter your hat at no extra cost if the hat is 59cm or smaller, or 61cm or larger.
In this scenario, you will be required to pay postage for both of the item to us, and for it to be returned back to you.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: